This is what a career path in Customer Care looks like.
MSG — For your message use for the current billing cycle. Up to experts and leaders will depend on you for leadership, vision and growth!
So apply nearby to be FamousforCare! Manager, Care Operations Working together with other managers to align and lead both the customer and employee experience, you'll oversee up to 10 customer groups with as many as one million customers! No more transferring the customer to another line or representative.
Call: All calls made to this from a T-Mobile handset are free from roaming, rkom, or long distance charges. You will become part of a team of experts that owns a customer base.
BAL — For your balance and last payment received info. Get the details Coach, Team of Experts Roll up your sleeves and help your team of 12 experts stay on point for our customers. Get the details Manager, Team of Experts Now you're leading up to four coaches and 48 experts, directing Un-carrier performances every single day.
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You'll develop your team and serve as a critical link to engineering, retail and other groups across the organization. MIN — For your minute use for chwt current billing cycle. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
If you want to see chaf career grow, we have the pathway, the training, and the resources to help you succeed. You'll be a single point of contact for your customer and provide complete end-to-end resolution. We acted fast and early as the pandemic began to rise, transitioning over 14, Customer Care experts to temporary work-from-home environments in under a month—a huge feat but a necessary one.
Calls made to this from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply. Customer Care We're transforming Customer Care. You know and share the right mash up for every situation.
How did we move entire Customer Care Centers to home offices? Get the details Expert Congrats! This is not your typical care job.
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You go from solving individual customer problems to leading multiple teams. When you apply for a Customer Care role at T-Mobile, know that your health and safety will always come first.
Get the details Sr. Read our story A focus on training.
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Customer Care representatives are available daily from 4 a.